When we noticed that many buyback companies were based on tricking customers by saying they would pay more than they actually paid (by saying the phones were in "poor" or "bad" conditions), we decided to avoid that situation entirely. We made 4 distinct conditions: New, Used, Cracked, and Broken. The customer knows what will be paid and never needs to worry about "revised" quotes. We take our reputation seriously and we almost all of our business is referrals. We have one goal, to have the most satisfied customers.